Chuck Rettig of the IRS said, Throughout the pandemics, the IRS has worked hard for the nation and provided relief to people in many other ways. The penalty relief granted today is yet more evidence that the agency is supporting people at this moment in time. This penalty relief is automatic for those or businesses that meet the requirements; you don't need to call.
If you are not satisfied with the offer, an IRS letter will inform you of the acceptable amount. Any report that lists reasons why an offer was rejected by the IRS will be provided to you by the IRS. Ask the IRS for a duplicate. If the IRS refuses, you can apply under the Freedom of Information Act.
The IRS recommends you use its online pre-qualifier tool to determine whether you are eligible to make an offer in compromise.